5 Ways I Build Trust in My Printing Business

There’s absolutely no way a business can succeed if it doesn’t have the trust of its customers. For me, trust is what keeps my printing business in business. Think about it: What compels you to call on the same plumber or pet-sitter? It’s trust.

I could go on and on about why my company is better than any other printing business, but, as Ernest Hemingway once said, the “best way to learn if you can trust somebody is to trust them.” So once you take the plunge, heed this advice to ensure the relationship will blossom.

Trust your gut, then go from there

Every business should have a set of standards it lives by— and it should follow them relentlessly. It’s this consistency that builds reputation and ultimately trust. Before you decide to work with someone, I always say trust your gut. If your instincts are usually right, then you’re probably going to have a lasting partnership. Here are some other things to consider:

• Accountability – When you put someone else in charge of your project, every last detail is their responsibility. Even in the face of challenges, they should take ownership and find a solution in a timely manner.
• Sincerity – Just as in any relationship, it’s incredibly important to be open and honest about expectations, challenges, and all the twists and turns that will likely come along with a project.
• Reliability – When they say they’re going to deliver, make sure they do.
• Respect – As partners in your project, they should always be on your side and listen intently to your direction, concerns and goals with an open mind.
• Competency – Their track record will speak to their experience, but their actions will always demonstrate their ability to get the job done. Never settle for just good enough.